Q. Who is the payment processor for Sanabil Kiosk?
A. Sanabil has partnered with SumUp to develop the Sanabil kiosk solution. All payment processing is carried out by SumUp who process the transaction and send funds to your bank account once cleared. No funds pass through Sanabil systems.
Q. What is the charging structure for Sanabil Kiosk?
A. All hardware including kiosks, card readers, lanyards, tablets are supplied by Sanabil for a One-Off charge.
Along with device costs, there is a subscription cost (annual licence) in order for us to provide our software, portal and support your device as a managed kiosk.
Q. Are there any monthly charges for Sanabil Kiosk?
A. There is a monthly charge to pay to Sanabil. Sanabil charges monthly of 200 SEK in addition to 15% of incoming donation, in order for us to provide our software, portal and support your device as a managed kiosk.
Q. What are the transaction charges for Sanabil Kiosk?
A. SumUp normally charges a transaction fee of 1.69%. Through our partnership with SumUp, you can access a preferential rate of 1.49% when signing up via our dedicated link.
The Sanabil system is unique in allowing the donor to optionally cover the transaction charge, meaning the charity receives the full intended donation amount.
Q. Can we use any other payment processor other than SumUp with the Sanabil kiosk?
A. The Sanabil Kiosk is built to only work with SumUp. We have a strong partnership with SumUp going back in time when the kiosk was originally developed.
Q. Can additional modules or kiosks be added at a later date?
A. Absolutely. You can upgrade your package at any time to add additional modules or devices. We will only pro-rata the annual charge from the date of addition to your next renewal.
Q. What customisation is available?
A. We can add a logo to your Sanabil kiosk and amend the background colour to match your charity theme.
Additionally, you are able to amend the preset donation amounts, wording, fee types (for the additional modules), donation types (for the multiple donation types module) and many other settings via the Sanabil portal.